Cancellation & Refunds Policy
Thank you for choosing Avakaya.in for your culinary needs, We www.avakaya.in aim to provide you with high-quality products and an exceptional shopping experience. In the event that you are not entirely satisfied with your purchase, we have outlined our policy on refunds and returns to assist you.
Interpretation and Definitions:
Interpretation: Words with initial capitalization have specific meanings defined under the following conditions.
Definitions: For the purposes of this Cancellation and Refund Policy:
“You” refers to the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is using the Service.
Company (referred to as either “the Company,” “We,” “Us,” or “Our”) refers to Avakaya.in, with a registered address at “SRR Food Trading, Door No. 3-169, Near Sai Baba Temple, Juttiga, Penumantra Mandal, Pin – 534124., West Godavari District, Andhra Pradesh,”
Service refers to the website, Avakaya.in, accessible from www.avakaya.in
Goods refer to the items available for sale on the Service.
Orders denote a request by “You” to purchase Goods from Us.
Your Order Cancellation Rights:
You have the right to cancel Your Order within 2 hours of placing it without providing any reason. Please note that cancellations are not possible if the products have already been shipped.
Cancellation Fees: A 3% deduction on the total transaction value will be applied as a payment gateway fee for cancellations.
To exercise Your right of cancellation, You can inform Us of your decision through one of the following methods:
By email: care@avakaya.in
By phone number: +91 85999 19999
We will reimburse You within 7 days from the date We receive the returned Goods. The refund will be issued using the same payment method You used for the Order, and You will not incur any fees for this reimbursement.
Conditions for Returns:
To be eligible for a return, the following conditions must be met:
The Goods were purchased within the last 7 days.
The Goods are in their original packaging.
The following Goods cannot be returned:
- Goods that, due to their nature, cannot be returned, deteriorate rapidly, or have exceeded their expiration date.
- Goods that cannot be returned for health or hygiene reasons if they have been unsealed after delivery.
- Goods that have been inseparably mixed with other items after delivery.
- All food products: Please note that, as a policy, we do not accept returns for food products under any circumstances.
- We reserve the right to reject returns of merchandise that do not meet the above conditions at our discretion.
- Regular-priced Goods are eligible for a refund, while Goods on sale are non-refundable unless prohibited by applicable law.
Returning Goods:
You are responsible for the cost and risk associated with returning the Goods to Us. Please send the Goods to the following address:
Avakaya.in
SRR Food Trading,
Door No. 3-169, Near Sai Baba Temple, Juttiga,
Penumantra Mandal, Pin – 534 124.,
West Godavari District, Andhra Pradesh,
E Mail: care@avakaya.in
Customers Support: +91 85999 19999
We recommend using an insured and trackable mail service when returning Goods, as we cannot be held responsible for items damaged or lost during return shipment. A refund will only be issued upon receipt of the Goods or proof of successful return delivery.
Contact Us:
If you have any questions or require further clarification about our Returns and Refunds Policy, please do not hesitate to contact us:
By email: care@avakaya.in
By phone number: +91 85999 19999
We are here to assist you and ensure your satisfaction with your Avakaya.in shopping experience. Thank you for choosing us as your culinary companion!
Warm regards,
– Team Avakaya.in
Address for Communication
SRR Food Trading,
Door No. 3-169, Near Sai Baba Temple, Juttiga,
Penumantra Mandal,Pin – 534 124., West Godavari District, Andhra Pradesh,
E Mail: care@avakaya.in
Customers Support: +91 85999 19999