FAQ
Most frequent questions and answers
Avakaya.in is an online platform that offers a wide range of traditional Indian pickles and other homemade delicacies. We strive to bring authentic flavors to your doorstep with our handcrafted products.
Ordering from Avakaya.in is easy! Simply browse our selection of pickles and other products, add the items you want to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details to complete your order.
We accept various payment methods, including credit/debit cards, net banking, and mobile wallets. You can choose the most convenient option during the checkout process.
Yes, we provide order-tracking services. Once your order is shipped, you will receive a tracking number and a link to track the delivery status of your package.
We want you to be satisfied with your purchase. If you receive a damaged or incorrect product, please contact our customer support within [X days] of receiving your order. We will assist you with the return process and offer a refund or replacement as per our policy.
Yes, our pickles and products are handcrafted and prepared with care using traditional recipes and high-quality ingredients to ensure an authentic and delicious taste.
Currently, we primarily serve customers within [list of countries or regions]. However, we are continuously working to expand our shipping options, so please check our website for updates.
You can reach our customer support team through the “Contact Us” page on our website. Alternatively, you can email us at care@avakaya.in or call our customer service hotline at +91 85999 19999
The shelf life of our pickles and products varies depending on the specific item. Please check the product description or packaging for exact details.
Yes, the majority of our products are vegetarian and vegan-friendly. We do not use any animal-derived ingredients in our veg pickles.
Unfortunately, we do not offer customization of spice levels at the moment. However, our pickles are made with a balanced level of spiciness to appeal to a wide range of taste preferences.
Yes, we offer bulk and wholesale orders. Please reach out to our customer support team for more information on pricing and minimum order quantities.
No, our products are free from preservatives and artificial additives. We prioritize using natural ingredients and traditional preparation methods to ensure the highest quality.
We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.
Yes, we offer gift packaging options and the ability to include personalized messages with your orders. You can add these options during the checkout process.
Our products are carefully packaged to maintain freshness during transit. We use secure packaging materials to prevent breakage and leakage, and our pickles are sealed in airtight containers to preserve their flavour and quality.
While most of our products can be stored at room temperature, it’s best to store them in a cool, dry place away from direct sunlight. Refrigeration may extend the shelf life of some items.
Yes, our pickles and products are handcrafted and prepared with care using traditional recipes and high-quality ingredients to ensure an authentic and delicious taste.